"It took more than 10,000 yuan to buy a dining table and CHAIR, but it was a problem goods." A few days ago, Mr. Cao, a consumer of Zhonghai Senalari, complained to the editorial department of the Express Home, reflecting that he was in the Kazimen not long ago. A home plaza bought a set of dinettes with the brand "Wellington", and the four legs were different in length. He asked for a return, but the merchant did not agree. Consumers report: the chair is "disabled" three no products According to Mr. Cao, he ordered a set of "Wellington" dining tables and chairs (order contract number: 0001480) on September 19 this year, the item number and price are: F812 1 table, price 9120 yuan; F812 dining chair 4, 3770 yuan / piece, price 15080 yuan, discounted price of 11600 yuan, average price 2900 / sheet; material: base material is white oak, accessories for multi-layer board . "On the 5th of this month, the merchant delivered the goods to the door. After the workers installed, I found that the four legs of the four chairs were 'disabled'." Mr. Cao said, how can such high-grade furniture have such a low-level error? What? On the spot he asked for a return. The installer stated that the bottom of the chair can be leveled with wood chips without affecting the appearance and use. He refused this irresponsible solution and presented the relevant certificate to the merchant. The other party said that there was a certificate but it was delayed. Mr. Cao said that he could not find the name of the production company from the dinette, and did not see the production address and contact information. He negotiated with the merchant many times, and the other party promised to take back two chairs with "disability" and said that it was a replacement. However, Mr. Cao said that he had lost confidence in "Wellington" and only asked for a return. Later, when he communicated with Mr. Ou, the head of the Wellington dealership, Mr. Ou replied, “I am acting on several brands of furniture, so I will go back and check it out.†There is no more. Dealer explained: It is impossible to return the nail number problem only through the telephone number provided by Mr. Cao. The reporter contacted Mr. Ou of the “Wellington†dealer to verify the complaints of Mr. Cao. Mr. Ou explained that the chair purchased by the consumer has two problems with the nails. It may be uneven on the same level. This is their negligence in their work. If you re-polished or replaced the nails, the problem is solved. If consumers are not at ease, they can go to the warehouse to find two chairs to change. As for the request for return, this is more difficult to do. Because Mr. Cao's set of dining tables and chairs is custom-made, styles and fabrics are all selected by him. It may be difficult to return and sell again. Regarding Mr. Cao's reflection that the product does not have any instruction manual, quality report and name, site and telephone number, Mr. Ou believes that their products can be sold in regular hypermarkets. If the documents are not complete, the mall will not let them enter the market. If consumers want to view, they can provide relevant documents at any time. As for the problem of not finding the name of the product, the address of the factory and the telephone number, Mr. Ou explained that the name, address and telephone number of the wooden furniture are generally printed on the outer packaging carton. It is impossible to have a manual bag like a leather Sofa or a fabric sofa. Sewn on the back of the sofa. When the worker delivers the goods, the outer packaging carton is taken out of the consumer's house, and when they leave, they are thrown away.
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