March 22 news: Mr. Shaw’s home in Pudong recently encountered annoyance. His Kohler intelligent toilet suddenly failed. He did not expect that the hotline repaired from Baidu had attracted the Shanzhai maintenance company. Not to mention, the toilet has been ridiculed beyond recognition.
Submarine floor drain
In October 2007, Mr. Xiao spent more than 10,000 yuan to purchase a Kohler smart toilet. On Saturday, there was a break in the toilet lid. Mr. Shaw had called in the past according to the repair report on the manual, but was told that the number was disabled. So he asked the child to search on Baidu, and on the first page he jumped out of the "Koehler official website China (Shanghai) repair hotline 4000-800-229". Mr. Shaw did not think much about this call and dialed the past. The other party's operator was very enthusiastic. After asking the situation, he promised to send someone to repair immediately.
On Monday, two maintenance workers came into service. After looking at the toilet damage, the other person said that changing a toilet seat is expensive. It takes about four or five thousand yuan, and it can also be repaired, but it must be brought back to the company. Mr. Xiao then agreed to bring them back to repair. "Afterwards, the maintenance company called me and said that I would receive a maintenance fee of 680 yuan. I promised."
On Tuesday, the toilet that was repaired was sent back, but it has changed beyond recognition. "I saw they made a big screw on the lid of the toilet and fixed the broken place.
My toilet had a slow release function. After such a toss, the toilet lid had to crash down. This is Kohler's maintenance level!" Mr. Shaw immediately became suspicious.
Subsequently, the reporter dialed the so-called "Kohler official repair hotline", the other said they belong to Kohler, is located in Songjiang official authorized maintenance outlets. When the reporter proposed to go to the store to look at, the other said they only come to the door and do not want to come to the store, and then hurriedly hang up the phone.
There is also a problem with the company’s website found on Baidu. The reporter found that the website was very poorly crafted. Although he was under the banner of Kohler, the bottom of the page still had a few Chinese characters “China Sanitary Warranty Networkâ€. Mr. Xiao said that the maintenance workers were also suspicious when they came to the door. He saw that they all had work cards but they faced upside down. At that time, he felt very strange, and he wanted to turn to take a look, but the other side immediately gave Gai back.
In the end, Mr. Shaw found the real Kohler official website on the Internet. After a telephone call, he confirmed that the previous maintenance company was false. Kohler official website customer service said that Kohler only has two national unified service platforms and 4008202628. Consumers need after-sales repairs and can get in touch with the two phones or the store they bought. The customer service staff said that consumers should pay attention to the authentication of the cottage maintenance company on the network. If they encounter Mr. Xiao’s situation, they should call the police.
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